KSW Online Banking and Mobile App now features Card Controls.
Sometimes we misplace things; this NEW Card Control function allows you to see the debit card associated with your account and manually (temporarily) turn it off and on. This service is available 24/7, 365 days of the year on desktop and mobile applications.
In the Mobile App - All users can now send us travel notices by going to the card control section in the menu and then selecting the Travel Tab. This notice goes directly to our Card Service Manager and will be updated when received during Business hours. If after Business hours, it will be done on the following Business day.
Apple users - the upgrades are even better. If you wear the latest smart technology, like an Apple Watch, you can now carry our KSW app on your wrist.
Samsung pay
- Pre-loaded on Newer Samsung Devices
- Simple set-up
- Just follow the instructions in the App
- Zero Contact and Instant Receipts
- Safe and Secure
Google Pay On Android
- Requires A Newer Smart Phone
- Download from the Google Play Store
- Simple set-up
- Can link Paypal Account to it as well
- Just follow the instructions in the App
- Zero Contact and Instant Receipts
- Safe and Secure
Apple Pay How To
- Pre-loaded on newer Apple Devices
- Available to download from the Apple Store
- Simple and easy set-up
- Just follow the instructions in the App
- Zero Contact and Instant Receipts
- Safe and Secure
- Watch the video for information
STEPS FOR WALLET PAYS
GO to the WALLET ICON on phone
Select add card
Select credit or debit card
Continue
You can either take a picture of your card or key in the numbers
Key name of cardholder
CVC#
Expiration date prefills when taking a picture of the card
Steps Continued…
Phone then adds card to wallet
Choose how to Verify 1-844-646-5465-click button
Automated voice asks for the card# to be keyed
Voice says to please hold for next available representative
Representative asks card holder to verify the following:
Card #
Full Name as printed on card
Card holder then is asked to verify the following:
Phone number on account
Last 4 digits of checking or savings account number
Transaction within the last 30 days-must provide the merchant name, date and the amount
Mother’s maiden name
Representative then thanks the card holder and asks if there is anything else needed.
Time of call: Approximately 7 min.
New Members: Registering for Service
When registering for mobile services for the first time you will receive an email with a pin dedicated to your account. This is a one-time pin which is good for one minute upon opening the email.
Suggestion: do not open the pin email unless you are prepared to enter it into the mobile device immediately
You can register up to seven devices.
Whenever any new device is being registered, in the process you will receive a pin email that is specifically dedicated to that new device.
Suggestion: do not open the pin email unless you are prepared to enter it immediately into the new device.
PC users
When you first register, you will be asked three security questions. The answers to these three questions cannot be provided by KSW. Please make sure you remember your answers. In the event you forget, you will have to re-register after contacting KSW. (207) 872-5602
